Covid Response

Jigsaw’s Covid-19 Response Statement

During this time of unprecedented uncertainty, Jigsaw has remained resolute in its commitment to continue to educate, care and support those learners in our community who need our support most. We are proud to have been able to keep our doors open throughout, whilst operating adjusted timetables and daily schedules, and recognise that we have been able to do this because of the commitment of our staff teams, suppliers and contractors and also as a result of the support we have received from our extended Jigsaw families.

As an organisation, Jigsaw is governed by a commitment to ensuring the safety and wellbeing of all our learners and staff at all times and all decisions are made with this at the forefront of our thinking. We are in constant and direct contact with our families and carers.  Below is more general information regarding our response to Covid-19 and the various preventative measures and proactive actions we have in place across our site to best mitigate risk and to keep our learners and staff safe.

Jigsaw is operating in line with all Government guidance and best practice and has a live and evolving Risk Assessment in place that is reviewed weekly by our Business Continuity Team (BCT*). This enables us to respond swiftly to any legislation/advisory changes and effectively implement new protocols and interventions where necessary to further ensure the safety of all our learners and staff.
*BCT comprises our CEO, Head Teacher, Deputy Head Teacher, Director of Adult Services, Director of People, Facilities Manager, IT Lead and Marketing & Communications Manager.

We have taken the decision to periodically publish our Risk Assessment online. A copy is available on our main Jigsaw Trust charity website on our Covid-19 page.  However, please be aware that this document is regularly updated internally by our Facilities Manager and Business Continuity Team and the most up to date version can always be requested via [email protected].

Please see below for a number of Frequently Asked Questions (FAQs) that relate to key aspects of the risk assessment.

Covid Response Frequently Asked Questions

  • Who is managing Jigsaw’s overall response to Covid-19

    We have a Business Continuity Team consisting of Senior Management Team members across our business areas, our CEO, HR and Communications managing and agreeing on all measures, actions and processes taken by the organisation.

  • Does Jigsaw have a risk assessment in place

    Yes we do. It is a living document continually under review by our Business Continuity Team. We have chosen not to publish this document as it is a working, evolving document responsive to updates and the changing situation. If you wish to see a latest copy, it is available by contacting our Administration team but please be aware that changes are continually ongoing and updated versions are being produced regularly.

  • How is JigsawPlus maintaining social distancing

    We have a 2m distancing protocol in place across the whole of our site and this is maintained wherever possible. We are a lifelong learning setting for adults with special needs (autism) and as such, need to work closely with our learners to keep them safe and to teach them effectively. Maintaining social distancing is embedded into learning programmes with learners where possible. We also have visual markers across our site (ie. 2m tape).

  • Has JigsawPlus implemented a ‘bubble’ system

    Within JigsawPlus, we are now operating with two separate bubbles – one within our main Centre for Lifelong Learning on Dunsfold Park and one in a separate annexe onsite. In all cases, where the physical space allows, there are separate staffrooms, different transit routes and amended entry/exit points. Staff have great clarity around how/why we have implemented bubbles as a preventative measures through regular staff meetings and reinforcement of our messaging.  We currently have three separate staffrooms – two in our main Centre for Lifelong Learning and one in the separate annexe.

  • Do you use PPE

    We routinely use PPE where necessary and are guided by individual learners’ risk assessments in addition to best practice and all latest guidance. We additionally maintain a stock of PPE separately in isolation areas to use in the event of a member of staff or one of our learners presenting with symptoms on site. As a direct response to the pandemic, staff are required to wear a mask at all times when onsite at JigsawPlus – masks are Medical Grade (Type IIR).

  • What would you do if my son/daughter becomes symptomatic at JigsawPlus

    In the event of a learner (or staff member) becoming symptomatic on site, we have established procedures in place for staff to follow. Full PPE is available in our isolation areas and staff have all been trained in the correct donning, doffing and disposal of PPE and our internal protocols around this. The procedure ensures we are able to look after and isolate the learner (or staff member) in question until they able to leave the site.

  • Does JigsawPlus have enhanced cleaning in place

    Yes. We have an enhanced cleaning contract with our existing cleaning company. The routine cleaning schedule includes high touch areas addressed multiple times throughout the day; regular WC cleans; scheduled deep cleans and a number of other measures, including surface wipes available at all points along with hand sanitisers. All staff are routinely reminded of the need to wipe down areas (in addition to the daily cleansing), use hand sanitisers and promote good hygiene with their learners.

  • What will you do if someone tests positive

    We have procedures in place from the moment someone is identified as being positive whether they are on or offsite.
    To ensure we can provide an accurate picture of any impact of a positive test, we conduct an internal ‘contact check’ with individuals at the point they identify themselves as symptomatic. This means we are capturing contact information at the earliest possible moment and have that information to present to PHE if required.

  • Will you close the whole of JigsawPlus if you get a positive test

    We operate a strict ‘bubble’ system designed to minimise any impact of a positive test result on JigsawPlus’ Centre for Lifelong Learning. It is more likely that a single contained bubble/area would need to be closed rather than our whole facility but we can only respond to advice given to us by PHE in the event of a positive test result.

  • When can my son/daughter return to JigsawPlus if they have been feeling unwell but have not displayed any of the recognised Covid symptoms

    If your son/daughter has been unwell but not shown any Covid symptoms, they may return to JigsawPlus once they feel well enough to do so, as long as they remain free from Covid symptoms.

  • Can my son/daughter come to JigsawPlus with a cold and cough

    If your son/daughter has developed a new cough, they should be tested or seek medical advice from your GP. If the GP advises that they can return or you have a negative test, we are happy to have them back onsite otherwise, you should follow the staying at home guidance and self-isolate for the appropriate period.

  • How do I know if my son/daughter’s cough is a cold symptom or a Covid-19 symptom

    If you have any concerns, you should seek the advice of a medical professional and/or get tested and follow advice given. The main symptoms of Covid-19 are a ‘persistent new cough’, high temperature and/or loss or change of your sense of smell and/or taste.

  • What should I do if I cannot get a test or have not received my test results

    If you are unable to get a test; have not received your results or if your results come back as inconclusive, you must continue to self-isolate for the full 10-day period. You will only be allowed to return to JigsawPlus after this period of self-isolation is complete and if you feel well enough to do so.

  • Are staff or learners allowed to access other parts of JigsawPlus outside their bubble

    Staff members are now able to work outside their allocated bubble when it is considered operationally necessary. Learners remain within their allocated bubbles.

  • Why don’t you have staggered drop off/pick up times

    It is not possible to create a staggered drop off/pick up due to the number of transport providers and shared taxi services involved, however, we have introduced flexibility for solo drop offs or parent drop offs.

  • Are your learners sharing resources

    Sharing of resources is minimised due to the bubble structure. Where small resources are shared, both learners and staff are responsible for wiping down the resource after use. Routine cleaning is carried out throughout the day in communal areas/high touch areas by our dedicated cleaning team.

  • What happens if one of your staff members goes abroad or I take my child abroad

    Overseas travel is subject to changing rules and regulations regarding quarantine, advised/non-advised travel areas and as such, our response depends entirely on the prevailing government guidance at the time of travel. No member of staff or learner will be allowed to return to JigsawPlus until all quarantine and/or other relevant restrictions and measures have been satisfied.

  • Will work be provided for my son/daughter if we are self-isolating

    Yes – you will have an opportunity to liaise directly with your son/daughter’s Team Leader to organise this.

  • Can my son/daughter come to JigsawPlus if their brother or sister is self-isolating

    Yes, as long as the person in the household who is self-isolating is not symptomatic. For example, if a brother/sister has been sent home from school and has been asked to self-isolate for 10 days due to someone in their bubble testing positive, then your son/daughter can continue to attend JigsawPlus. If, however, anyone in the household becomes symptomatic then your son/daughter must self-isolate for 10 days.

  • Will my son/daughter be going on any offsite trips

    Yes, but only where appropriate and only within their actual Bubble. Social distancing is maintained wherever possible but it is important that learners are afforded the opportunity to interact within a group learning setting as well as on an individual basis.

  • Can you access home testing kits for families

    As an adult service provider we have not received any home testing kits for families. If this changes, we will notify our parents and carers accordingly.

  • What happens if I don’t give consent to my personal information being shared with PHE

    PHE has special permission from the Secretary of State for Health and Social Care to use personally identifiable information without people’s consent where this is in the public interest. This means that both staff and parents of learners (or learners themselves where they have capacity to consent) at JigsawPlus are not required to give consent for data to be shared with PHE in this instance as it is a public duty that these data are shared.

  • Will my son/daughter be vaccinated at JigsawPlus

    We currently have no plans to run a vaccination programme at JigsawPlus. If for any reason that were to change, we would seek individual permissions for the specific vaccination in question at that time, otherwise, we continue to adhere to all information provided by you to us in your son/daughter’s annual medical declarations (inc any interim updates).

  • Do I need to complete my period of self-isolation if I am feeling ok

    If you have tested positive or are notified as being a ‘close contact’ of someone else who has tested positive, it is really important that you comply with Government rules around self-isolation and/ or PCR testing.  If you feel well and have been double vaccinated, you will be able to return to JigsawPlus upon evidencing a negative PCR test result – please speak to a member of the Senior Management Team in the first instance.

  • I would like to visit JigsawPlus, am I still able to do so and if so, what restrictions to you have in place?

    Currently, Jigsaw is operating a policy of ‘essential visitors only’ on site. Any onsite visits are driven by business need and governed by individual risk assessment. We have an updated Guide for Visitors available on the Contact Us pages of our website which we request you review ahead of considering a visit. Before any visit can be confirmed, we also require you speak directly to the member of staff you are interested in visiting to discuss whether we may be able to manage your visit remotely via Teams (or similar), telephone or email. If an onsite visit is necessary, we will discuss any additional measures required at that time.

  • Will my son/daughter have to wear a face mask whilst at JigsawPlus

    Currently we support learners to wear masks if they wish to do so and may encourage some learners to wear them in certain situations if this does not cause undue stress or upset. Learners at JigsawPlus are exempt where the putting on, wearing or removing of a face mask could cause undue distress and where the wearing of a mask may be considered unsafe or otherwise interfere with the ability to communicate.

  • Is Jigsaw supporting the NHS Test & Trace service

    Jigsaw fully supports the NHS Test & Trace service and any visitors coming onsite will be given the opportunity to provide their contact details either directly to the NHS via QR Codes displayed or by completing the form on the back page of our Visitors Guide (available on our Contact Us pages on our websites or via email when booking a visit) and handing the form to Reception upon arrival. Details held onsite will be kept strictly in accordance with NHS Test & Trace guidelines and securely destroyed 21 days following a visit.

  • If I visit Jigsaw, will I have to wear a face covering

    Under our latest Covid measures and updated visitor guidelines, all visitors to site will be required to wear a face covering for the duration of their visit unless exempt. Please see our Visitors Guide on the website (Contact Page) for all information.

  • Are staff at JigsawPlus being tested

    As an adult social care setting, we have a home testing programme for staff whereby one LFD Test and one PCR Test can be completed weekly. Staff are required to notify NHS and JigsawPlus of test results.

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